Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect minimal personal information necessary to provide our services:

• Email address for account creation and support communications
• Name or business name for billing and support purposes
• Payment information (processed through secure third-party providers)
• Communication history for customer support

1.2 Token and Trading Information

• Solana token contract addresses you submit for volume generation
• Trading preferences and volume configuration settings
• Transaction data related to our volume generation activities
• Performance metrics and analytics data

1.3 Technical Information

• IP addresses and geolocation data
• Browser type, device information, and operating system
• Usage patterns and interaction data with our platform
• API usage logs and error reports

2. How We Use Your Information

2.1 Service Delivery

• Execute volume generation campaigns for your tokens
• Monitor and optimize trading performance
• Provide real-time analytics and reporting
• Maintain and improve our algorithms

2.2 Customer Support

• Respond to inquiries and provide technical assistance
• Troubleshoot service issues and optimize performance
• Send important service updates and notifications
• Process billing and payment-related matters

2.3 Legal and Security

• Comply with applicable laws and regulations
• Prevent fraud and unauthorized access
• Protect our intellectual property and services
• Respond to legal requests and court orders

3. Information We DO NOT Collect

We explicitly do not collect or store:

• Private keys or wallet seed phrases
• Wallet passwords or security credentials
• Personal financial information beyond payment processing
• Social security numbers or government identification
• Unnecessary personal details or lifestyle information

4. Data Security

4.1 Encryption and Protection

• All data transmitted using TLS 1.3 encryption
• Database encryption at rest using AES-256
• Multi-factor authentication for team access
• Regular security audits and penetration testing

4.2 Access Controls

• Strict role-based access controls for team members
• Automated monitoring for unauthorized access attempts
• Regular access reviews and privilege management
• Immediate revocation procedures for terminated access

5. Data Sharing and Disclosure

5.1 We Do Not Sell Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Limited Sharing

We may share information only in these specific circumstances:

• With service providers who assist in delivering our services (under strict contracts)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

6. Data Retention

• Account information: Retained while your account is active
• Transaction data: Retained for 2 years for support and compliance
• Communications: Retained for 1 year for support purposes
• Analytics data: Anonymized and retained for service improvement

7. Your Rights

7.1 GDPR Rights (EU Users)

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to restrict processing
• Right to data portability
• Right to object to processing

7.2 CCPA Rights (California Users)

• Right to know what information we collect
• Right to delete personal information
• Right to opt-out of data sales (we don't sell data)
• Right to non-discrimination for exercising your rights

8. Cookies and Tracking

8.1 Essential Cookies

We use essential cookies for:

• User authentication and session management
• Security and fraud prevention
• Load balancing and performance optimization

8.2 Analytics

We use privacy-focused analytics to understand how users interact with our platform. You can opt-out of analytics tracking in your account settings.

9. International Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place including:

• Standard contractual clauses for EU data transfers
• Adequacy decisions for approved countries
• Certification programs and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify users of material changes via email and platform notifications.

12. Contact Information

For privacy-related questions or to exercise your rights, contact us:

• Email: privacy@solvolumebot.com
• Data Protection Officer: dpo@solvolumebot.com
• Telegram: @solvolumebot
• Response time: Within 72 hours for privacy requests